Category: Free Marketing Tips

LEVERAGING YOUR NETWORK AND RELATIONSHIPS TO ENHANCE YOUR PERFORMANCE EVALUATION

Posted on by Franchise Strategist

Photo by Christina Morillo

While networking extends beyond the confines of your workplace, fostering strong relationships with your colleagues, managers, and other stakeholders within your organization is equally essential. This begins with understanding each individual’s role and the value they bring to the organization.

Leveraging Your Network and Relationships to Enhance Your Performance

In the dynamic professional development arena, an essential determinant of success is the ability to utilize your resources effectively. This goes beyond capital or technology – one crucial and often overlooked resource is the network and relationships you build and nurture over time.

Leveraging your network and relationships can significantly enhance your performance evaluation, paving your way toward career progression. This blog delves into ways of harnessing this resource, infused with relevant trending Google keywords such as “professional networking,” “building relationships at work,” “performance evaluation,” “career progression,” and “leveraging connections.”

The Power of Professional Networking
Professional networking is a powerful tool for personal and professional growth. It gives you access to industry insights, job opportunities, business prospects, and a platform to share your ideas and expertise. The strength of your professional network can influence your performance evaluation positively.

Active participation in industry conferences, workshops, webinars, and other networking events can expose you to diverse perspectives, new trends, innovative ideas, and the latest industry news. This information can help you stay ahead of the curve in your organization, reflect a proactive approach, and enhance your performance evaluation.

Building Relationships at Work
While networking extends beyond the confines of your workplace, fostering strong relationships with your colleagues, managers, and other stakeholders within your organization is equally essential. This begins with understanding each individual’s role and the value they bring to the organization.

Recognize and respect your colleagues’ unique skills, experiences, and perspectives. Collaborate on projects, participate actively in team meetings, offer help when needed, and demonstrate a positive and supportive attitude. These steps can help you build and strengthen relationships at work.

A positive and open working relationship with your colleagues and superiors fosters a collaborative environment, improving productivity and overall team performance. This is likely to be reflected positively in your performance evaluation.

The Art of Performance Evaluation
Performance evaluations provide a structured review of an individual’s job performance. They are based on specific metrics, including quality of work, punctuality, teamwork, leadership, and problem-solving skills. Understanding these metrics can help you leverage your network and relationships to improve your performance evaluation.
Seek feedback from your colleagues and superiors. This gives you an understanding of areas where you excel and areas needing improvement. Share your learnings and successes, but also be open to criticism and use it as a stepping stone to improve.

Career Progression: A Symbiotic Relationship
Career progression is often seen as an individual journey, but it’s actually symbiotic. Your success can contribute to the growth and success of your network and vice versa. Therefore, it’s crucial to recognize the symbiotic relationship between your career progression and your network.

Supporting and celebrating the successes of your network will not only strengthen your relationships but also increase the likelihood of your network doing the same for you. This support cycle can lead to collective growth and better performance evaluations for everyone involved.

Leveraging Connections: Tying it All Together
Leveraging connections effectively requires a strategic, long-term approach. It’s not about using people to your advantage but about nurturing relationships, providing value, and building mutual trust and respect.
Ensure you regularly connect with your network, offer assistance, share insights, and acknowledge their achievements. At the same time, don’t hesitate to reach out when you need help or advice.

Remember, your network and relationships are a reflection of you, both personally and professionally. A robust and positive network can significantly enhance your reputation, influence, and, ultimately, your performance evaluation.

In Conclusion
In today’s interconnected world, the importance of leveraging your network and relationships cannot be overstated. It can be a potent tool to enhance your performance evaluation, facilitating your path to career progression. Foster a spirit of collaboration, mutual respect, and support within your network, and let this synergy propel you toward success.

HARNESSING SOCIAL MEDIA FOR SMALL BUSINESS GROWTH: TACTICS, TARGETING, AND COST-EFFECTIVE CAMPAIGNS

Posted on by Franchise Strategist

Photo by Tracy Le Blanc

Social media platforms are indispensable tools for small businesses looking to expand their reach, attract new customers, and build relationships with existing ones. By understanding and employing demographic and geographical audience targeting, managing costs effectively, and choosing the right strategy for your needs, you can leverage these platforms for remarkable business growth.

Harnessing Social Media for Small Business Growth: Tactics, Targeting, and Cost-Effective Campaigns

Introduction
Small businesses continue to leverage social media platforms as cost-effective means to engage their audiences, drive growth, and foster brand loyalty. With over 3.6 billion users worldwide, platforms like Facebook, Instagram, Twitter, LinkedIn, and Pinterest present unprecedented opportunities to reach local and global markets. However, The key to success lies in effectively targeting demographic and geographical audiences, creating engaging content, and tailoring your social media strategy to align with business objectives.

Demographic and Geographical Audience Targeting
The first step to effective social media marketing is understanding your target audience. Social media platforms have intricate systems for demographic targeting, allowing businesses to reach specific age groups, genders, occupations, and interests. For example, a local women’s boutique may target women aged 18-34 interested in fashion within a 30-mile radius. Similarly, a car dealership may focus on men and women aged 24-54 in the local city and its suburbs.

Geographical targeting is particularly beneficial for small businesses seeking to make an impact within their community. You can narrow down your audience to your city or state, ensuring that your ads reach potential customers in your locality. For instance, a farm-to-table restaurant in Seattle might use geographical targeting to reach food enthusiasts in the Pacific Northwest, thus optimizing their advertising spend and increasing the potential for in-person visits.

Cost and Potential Return
Social media advertising offers a flexible and scalable solution for small businesses. The cost can be as little as $1 per day on platforms like Facebook and Instagram. These platforms employ a bidding system for ad placement so that costs can vary based on factors like ad quality, relevance, and the competitiveness of your target audience.

The potential return on investment (ROI) for social media advertising can be significant. In 2022, businesses made an average of $5.20 for every dollar spent on Facebook ads. Moreover, 75% of customers said they use social media as part of their buying process. When designed and executed correctly, campaigns can drive traffic, generate leads, and convert followers into loyal customers.

DIY Posting vs. Hiring a Digital Marketing Firm
Small business owners can manage their social media presence or hire a digital marketing firm to run their campaigns. Doing it yourself can be cost-effective and allows you to connect personally with your audience. However, it requires time, effort, and an understanding of each platform’s algorithm.

Alternatively, hiring a digital marketing firm can offer expert guidance, a professionally crafted strategy, and detailed analytics. Firms can also save you time, allowing you to focus more on running your business. These services can range from $1,000 to $20,000 per month, depending on the size and scope of your campaigns.

15 Must-Use Hashtags
Including popular, relevant hashtags in your posts can significantly boost their visibility. Here are 15 top hashtags for small businesses:
#SmallBusiness
#SupportLocal
#ShopLocal
#SmallBiz
#Entrepreneur
#BusinessGrowth
#DigitalMarketing
#BusinessOwner
#Success
#MarketingTips
#StartupLife
#BusinessGoals
#CustomerLove
#BrandAwareness
#CommunityOverCompetition

Conclusion
Social media platforms are indispensable tools for small businesses looking to expand their reach, attract new customers, and build relationships with existing ones. By understanding and employing demographic and geographical audience targeting, managing costs effectively, and choosing the right strategy for your needs, you can leverage these platforms for remarkable business growth. Remember to measure your results and adjust your strategy to maximize your ROI.
While the prospect of advertising on social media may initially seem daunting, the potential rewards are substantial. Whether via DIY posting or enlisting the help of a digital marketing firm, a well-executed social media strategy can elevate your business to new heights.

Keywords: Small Business, Social Media Marketing, Demographic Targeting, Geographical Audience Targeting, Cost-Effective, Advertising, ROI, Digital Marketing Firm, Hashtags, Business Growth, Local Community, Customer Retention, Brand Loyalty, Facebook, Instagram, Twitter, LinkedIn, Pinterest.

4 TOP REASONS TO REFRESH YOUR WEBSITE

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Photo by Le Buzz Studio on Unsplash

A well-linked site is a well-ranked site. Including outbound links to relevant and authoritative websites boosts your SEO and enhances the user experience by providing additional valuable information. Similarly, getting other sites to link to yours can improve your search engine rankings and increase traffic.

4 Top Reasons To Refresh Your Website
Gary Occhiogrosso is the Founder of Franchise Growth Solutions,

As we all know, the digital realm is continuously evolving, and to keep pace with this rapid evolution, it’s essential to update and refresh your franchise’s website regularly. This isn’t just about keeping up with the latest web design trends; it’s about providing an optimal user experience, improving lead generation, and enhancing conversion rates.

Why is this so important? Here’s why:

Lead Generation: Your website is often the first point of contact potential franchisees have with your brand. An outdated site can give the impression that your business isn’t keeping up with the times. A refreshed and updated website attracts more visitors and converts those visitors into quality leads.

Conversion for Inquiries: An intuitive, easy-to-navigate, and modern website decreases bounce rates and encourages visitors to stay longer, thereby increasing the chances of conversion. It’s all about making it easy for a prospect to inquire – forms, contact information, and chatbots all play a part in this.

Using Video and Photos: A picture is worth a thousand words, and a video is worth even more! Including engaging multimedia content is a powerful way to tell your brand’s story, showcase your products/services, and engage with your audience in a meaningful way. Plus, multimedia boosts SEO, pushing your site up search engine rankings further!

Links to Other Websites: A well-linked site is a well-ranked site. Including outbound links to relevant and authoritative websites boosts your SEO and enhances the user experience by providing additional valuable information. Similarly, getting other sites to link to yours can improve your search engine rankings and increase traffic.

Remember, your website isn’t just an online brochure; it’s a dynamic platform that can be a powerful tool in your franchise development strategy. So don’t let it gather dust – keep it fresh, engaging, and on the cutting edge of digital trends.
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About the Author
Gary Occhiogrosso is the Founder of Franchise Growth Solutions, a co-operative based franchise development and sales firm. His proprietary “Coach, Mentor & Grow Program” focuses on helping Franchisors with their franchise development, strategic planning, advertising, selling franchises and guiding franchisors in raising growth capital.

Gary started his career in franchising as a franchisee of Dunkin Donuts before launching the Ranch *1 Franchise program. He is the former President of TRUFOODS, LLC a 100+ unit multi brand franchisor and former COO of Desert Moon Fresh Mexican Grille.

Gary was selected as “Top 25 Fast Casual Restaurant Executive in the USA” by Fast Casual Magazine as well as named Top 100 Franchise Influencers three years running.

In addition, Gary is an adjunct associate professor at New York University on the topic of Entrepreneurship and Franchising. He has published numerous articles on the topics of Franchising, Entrepreneurship, Sales and Marketing.
He was the host of the NYC’s “Small Business & Franchise Radio Show” and currently the host of the podcast “MasterMind Minutes.” Gary is also the publisher of the online magazine FranchiseMoneyMaker.com as well as a contributing writer for Forbes.com

FUNDAMENTAL RESTAURANT MARKETING

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Photo by Eaters Collective on Unsplash

You want to create a loyal customer base because these people will tell all their friends about your restaurant and bring them in to eat. Customers are often the best marketers for a business because they love what you do so much that they want to share it with others.

Fundamental Restaurant Marketing
By Gary Occhiogrosso – Managing Partner,Franchise Growth Solutions.

Introduction
Restaurant marketing is a topic often in business classes and career fairs. It’s a common question: “How do you market your restaurant?” The answer to this question can be pretty straightforward, but the process can be challenging. To make sure that your restaurant can attract new customers and keep them coming back, it’s essential that you have an effective plan for promoting your business.

The most successful restaurants are the best marketers.
To be one of those restaurants, you must learn about marketing. Marketing is not a one-time thing. It’s an ongoing process that must be done on a regular and scheduled basis if you want your business to succeed.
The first step in effective marketing is understanding what it’s not: it’s not advertising alone; instead, it’s everything you do to connect with your customers and get them talking about their experiences with your brand. For example, marketing could include social media posts on Facebook or Twitter (that are funny/cute/interesting enough), sharing photos of how great everything looks on Instagram (including food shots), posting videos explaining how something works on YouTube (like how a new dish gets made), offering special promotions such as “buy one entrée at regular price and get another free.
Social media is great for getting the word out about your restaurant. You can use social media to promote your restaurant and get customers to come in, or you can also use social media to get feedback from your customers.

Make sure that every employee is a marketer for your restaurant.
They may not be able to explain the nuance of the menu, but they can tell people about themselves and their experience at your establishment.If you have a host or waitperson, they can talk about how they enjoy working there because it’s such a nice place. If someone asks them if there are any vegan options on the menu or if one of your dishes can be made gluten-free, they can tell them about it without sounding like an advertisement (although most people in this situation probably won’t care).

Make your restaurant an active community member.
As you create your restaurant, it’s important to consider how you want to be perceived in the community. Do you want to be the new hot spot for a specific type of person? Or are you aiming for a more diverse crowd? Will your restaurant have an identity as a family-friendly place or something more upscale and exclusive? The answer will help determine some of the best marketing strategies for you. For example, if you’re looking to attract families with young kids, consider sponsoring local youth sports teams or offering free food at community events like Little League games and PTA meetings. On the other hand, if your target clientele is more on the younger end (say college students), sponsoring an art gallery opening might be right up your alley!
Regardless of who makes up your ideal demographic, make sure they know where they can find good food in town—and make sure those other businesses know about yours too!

Engage with your customers through social media and online reviews.
Social media can be a great way to engage with your customers and hear what they say. In addition, you can use social media as a platform for interacting with other businesses in the community.
Here are some tips for responding to what your customers are saying online:
* Respond quickly if someone has posted an unfavorable review of your restaurant on Facebook or Yelp. Be sure to thank them for their feedback and explain how you will use it to improve the experience in future visits.
* Respond quickly if someone has posted a positive review about their visit to your restaurant – especially if there’s an opportunity for follow-up questions or inquiries about the experience (i.e., “What was your favorite dish?”). Use this opportunity to connect with customers who’ve enjoyed their visit!
*Listen to your customers’ feedback online and in person.
* Respond to customers’ comments.
* Be transparent with your customers.
* Be honest, even if it’s difficult for you or the company, because honesty is the best policy for maintaining a good reputation as a business that cares about its community and its employees.

You may not always agree with every comment made by every customer. Still, it’s vital that you engage in conversations where both parties are listening respectfully instead of arguing back and forth about what is right or wrong.

Creating a loyal customer base is a great way to grow your business.
You want to create a loyal customer base because these people will tell all their friends about your restaurant and bring them in to eat. Customers are often the best marketers for a business because they love what you do so much that they want to share it with others. The more loyal customers you have, the more people will want to come to your restaurant and spend money on food and drinks there—and that’s good news for your bottom line! If you keep giving them what they want (like delicious food at affordable prices), those same loyal customers will keep coming back again and again—and bringing friends along with them.
The key here is ensuring those loyal customers feel appreciated by rewarding them with something special now and then—like free meals or exclusive coupons only available through their email address or phone number.

Conclusion
As you can see, restaurant marketing is more than just putting up a few ads and hoping for the best. It would be best if you were willing to invest in your business, ask for customer feedback, and engage with them online. The most successful restaurants are the ones that put their heart and soul into their marketing efforts.

Modern Tech Can Give Restaurants An Edge

Posted on by Franchise Strategist

It is much more likely that franchisors, with resources already on hand, will be able to promote system-wide improvements for all franchisees in their systems.

Modern Tech Can Give Restaurant Businesses An Edge
By Jeremy Einbinder

Restaurants are continuing to use newer technologies that have the potential to optimize the experience both for the consumer and the business. Anything that improve customer experience and reduce labor costs- which is very important in a tight market- is a win-win.

Franchised Restaurants Set Themselves Apart

All of these innovations are especially important for franchised restaurants and allows them to set themselves apart from other restaurants. For entrepreneurs looking to open restaurant locations, it can be difficult to gather all the technological resources available to improve operations. It is much more likely that franchisors, with resources already on hand, will be able to promote system-wide improvements for all franchisees in their systems. These technological enhancements are wide-ranging and could set off a franchise restaurant boom.

For instance, instead of third-party delivery apps, many customers report a preference for ordering directly from the restaurant itself. It would be beneficial, if possible, for a company to have their own internal delivery app. In addition to building brand recognition, this also helps businesses avoid paying exorbitant fees.

Fred Kirvan, Founder and CEO of Kirvan Consulting, a New Jersey based restaurant optimization and consulting firm said: “At this year’s National Restaurant Show, we observed some notable improvements in tech-driven kitchen equipment aimed at providing a more consistent product to its end-user but much of the new tech seemed to be aimed at employee retention.”

Look But Don’t Touch

Payment technologies which allow for no-contact money transfer can also prove to be crucial, especially since the pandemic. In keeping with no-touch technology, it is becoming commonplace for customers to also access only menus and order without contact, allowing for a much safer environment for everybody. The cost reduction for restaurants can be substantial.

There are also tech payment options for employee payroll. Kirvan noted: “Companies offering early pay options and incentives were the noticeable standouts for me. Employee retention is key when you can consider all the software available for taking orders, you’re going to need people to prepare those orders.

Reservation applications like Eat App, Tablein, or OpenTable allow customers to see available time slots, and book their times at their convenience. In such apps, users simply view the time slots available with the number of seats needed and select one. This takes away any awkward interaction with staff of someone calling the restaurant and asking for a specific time for a reservation, only to realize it’s not available. For the business, it allows much greater flexibility in managing waitlists as well as customer loyalty.

Reducing Friction for the Front and Back of House

For streamlining customer orders, Kitchen Display Systems are very efficient, allowing both customers and kitchen staff to seamlessly log orders, instantly displaying them on screen according to priority. This also makes accommodating dietary restrictions much easier.

Radwan Masri, a 30 year veteran in the hospitality industry and a leading international culinary consultant and franchise expert with Ayy Karamba Hospitality added “The other side of food service tech driven business is FOH & BOH automation. Labor shortage in the service business combined with an increase demand for delivered food has impacted how food orders is being processed from start to end. Self-Serve ordering stations, QR codes scanning procedures. Your order nowadays through a drive through window is not the same as it used to be. i.e. I order in Chicago via a drive through window while my order is being processed by a mom sitting at home in Atlanta GA!”

This type of innovation is incredibly valuable and can easily cut down on unnecessary laborious tasks for employees. In addition, artificial intelligence technologies like Winnow reduce food waste. Using a camera, Winnow “learns” to recognize different foods being thrown away. It then calculates the financial and environmental cost of this discarded food to commercial kitchens. This in turn saves company’s money.

In Conclusion

If franchisees and independent restauranteurs expect to stay relevant and competitive they need to take advantage of these burgeoning technologies. The guest expectation has risen as a result of the pandemic and most guests will give a restaurant one, perhaps two chances to meet or exceed their exceptions. When it comes to the the overall guest experience, using these technologies gives operators a better chance to succeed.

How Your Business Can Survive The Coronavirus

Posted on by Franchise Strategist

With the Centers for Disease Control and Prevention (CDC) and government officials emphasizing “social distancing and mandatory nonessential business closures,” technology such as live video conferencing, chat boxes, and email will be the basis for millions of Americans for their jobs

How Your Business Can Survive The Coronavirus
By (NewsUSA) – As the world has hit the metaphorical panic button during the rise of Coronavirus (Covid-19) cases worldwide, the daily reality for people and businesses is rapidly changing.

Practically overnight, businesses have been forced out of the comfort zone of face-to-face contact, now having to heavily rely on digital platforms. Businesses, especially, are struggling with figuring out how to survive by using digital communication techniques.

With the Centers for Disease Control and Prevention (CDC) and government officials emphasizing “social distancing and mandatory nonessential business closures,” technology such as live video conferencing, chat boxes, and email will be the basis for millions of Americans for their jobs, schooling, and everyday communication. So, with so many players in the game, how can businesses continue to function successfully?

Higher Images, a 20-year-old full-service digital marketing agency located in Pittsburgh, Pennsylvania, is helping organizations, businesses, and the community re-imagine what their lives and work-life will look like through web-based technology and mobile devices.

President and CEO of Higher Images, Bryan Thornberg, says, “Rather than going into crisis mode, businesses should take this as an opportunity to expand their knowledge and reach. With many more people relying on digital communication, this is an ideal opportunity for businesses to break boundaries and try new techniques when connecting with clients.”

Thornberg and his team want to help people not just survive this crisis but to thrive during it and come out with an organization and business model stronger than ever.

Thornberg has already been able to impact his clients by thinking outside the box and recommending the usage of technology such as live feeds and Facetime.

For example, a hot tub distributor – a business that relies on their retail location for sales – took the recommendation of Thornberg and is now offering live video conferencing for customers to do live demonstrations of products and make purchases.

Higher Images also urges businesses to utilize their existing websites to drive business: for example, adding a chat-box function to their website for customer communication, allowing organizations to respond to clients in real-time from the convenience of a cell phone or office computer from any location in the world.

With higher internet traffic, this is also a key time for organizations to utilize search engine marketing, Google ads, and mobile in-app advertising technology such as Webtracker, which geo-fences homes to enhance brand visibility. Strategizing with a digital marketing company like Higher Images will provide businesses with the tools they need to succeed.

Visit www.howcanmybusinesssurvivethecoronavirus.com for more information.

Restaurant Marketing for the Upcoming 2021 Recovery

Posted on by Franchise Strategist

Restaurant owners are infamous for being callous with their marketing decisions, this is partly because the research process in the restaurant industry itself can be quite tricky. Gathering insightful data within a small or slightly larger community will be tricky as it is. This is precisely where digital surveys, restaurant management software, etc play a huge role.

MARKETING YOUR RESTAURANT THROUGH 2020-’21
Business Articles | November 19, 2020
BY KEVIN JOSEPH

Although it may seem rather glamorous at first glance, starting a restaurant is no easy feat. In fact, the restaurant & food business, in general, is one that is extremely time-consuming, high overheads, razor-thin margins & a manager’s nightmare.

But, it is also one that is central to our society and the eating-out culture in every country is the cornerstone of its culinary heritage. This is precisely why, especially during the light of the lockdowns, restaurants, in particular, are facing a very uncertain & grim future which, if left unchecked, can turn into a disaster for the industry.

There are a few things that we as consumers can do in order to help the restaurant industry and the entire hospitality industry in general, but more than anything else, this post is aimed at a few marketing strategies that restaurants can easily adopt.

1. Understanding Their Audience

Restaurant owners are infamous for being callous with their marketing decisions, this is partly because the research process in the restaurant industry itself can be quite tricky. Gathering insightful data within a small or slightly larger community will be tricky as it is. This is precisely where digital surveys, restaurant management software, etc play a huge role.

But more than anything that a machine can do, understanding what the consumers themselves experience while at the restaurant is something priceless in itself. For this, employees & busboys must be trained to ask the right questions and keep an eye out for understanding the consumer experience.

This practice is so conspicuous in its absence that several suppliers & marketing companies for restaurants have taken birth for a study that would probably best be done by the restaurant owner himself. For Instance: folks over at FurnitureRoots, a Jodhpur based manufacturer of restaurant furniture, on several occasions has recommended styling themes depending on the clientele. For a clientele that largely comprises of the youth, industrial style furniture happens to be the best option.

You may visit FurnitureRoots at Plot No 58/2, Jodhpur-Pali Highway, Sangariya, Basni Baghelao, Jodhpur, Rajasthan. 342013

Rustic style furniture is another great option for restaurants that see customers visit with their families.

2. Adapt With The Changing Times

Most non-western countries have more or less been out of the eating out trend in the past. However, many countries have seen a drastic change in this trend. Countries like India are at the forefront of these shifts in trends.

Several cafes in India have seen a rise in environmentally friendly themes. Cognizant of this fact, Prithvi Cafe in Bombay began manifesting an eco-friendly establishment replete with cups and saucers made with disposable leaves, 4 different cans for recycling different types of materials & of course, greenery all around the place.

Naturally, Prithvi Cafe did understand its market’s shifting needs and adapted to it accordingly.

3. Spatial Strategies

These happen to be the strategies that are short term in nature (hoping the pandemic won’t be around for long).

Spatial strategies during these times are to ensure that the image of the restaurant reflects trustworthiness and safety. Although this does involve a bit of mental, time & a minor cost investment, it will forever instill a sense of trust among the local & regular customers.

Spatial strategies are the ones that aim to maximize the seating area while ensuring the social distancing norms for restaurants are maintained and are intact as well. This can also include moving to temporary outdoor seating as has been advocated by several governments across the world to curb the spread of the virus.

4. Go Digital

I bet most of you must be tired of hearing this every now and then but the fact remains that the digital landscape is no longer some sort of a novel initiative that one must undertake. It has become the staple of a business and several businesses are almost exclusively reliant on their digital strategies.

For restaurants, however, this does not mean simply enlisting themselves on food aggregating platforms. Several restaurants suffer from a lack of long term thinking, they fail to realize that the aggregating platforms own the customers and not the restaurants themselves.

Making an app or a website nowadays has become a complete breeze & it is also a sound business practice. Small wonder that Dominos, Burger KindHealth Fitness Articles, Mcdonalds have all invested heavily on their own platform to ensure loyal customers don’t have to purchase from them via a third party.

This is no less true for any other restaurant.

We hope all businesses in hospitality a speedy recovery after this dreaded misfortune of a virus.

Stay Safe!

Source: Free Articles from ArticlesFactory.com

ABOUT THE AUTHOR

Kevin is the Marketing & Content Lead at FurnitureRoots.com, a hospitality furniture manufacturer, supplier & wholesaler

——————————-
Franchise, Restaurant, Profit
Franchise Your Business Here: www.franchisegrowthsolutions.com

How Do You Write A Good Brand Story

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How Do You Write A Good Brand Story
By Jon Allo  

Your brand story differentiates you from everyone else. Otherwise, you’re just one more solution for the same old problem that customers can choose from, and usually without a standout differentiator they’ll base their choice on price. Most of the time, you do not want customers to choose you based on price alone. You want them to choose you because you’re you.
Telling your unique story starts with these questions:

When, Why and How Did You Start?
The best way to show authenticity is to be able to tell your audience when, why and you started doing what it is that you do. If you can tell your story in a way that your audience relates to you, and even roots for your success – even better.

How Do You Want Customers to View You?
As you write your story, it’s important to convey your values and ideals in a no-nonsense way. While you may be frightened of turning off some people, you really don’t need to worry about that. Those people aren’t your audience. Your audience consists of the people who can relate to your story, share your values, and want to be part of it.

Where Do You See Your Business Down the Line?
This is where you’ll try to dream big, and let your audience know where you see your business in the future. It also gives you the opportunity to refine consumer expectations toward what you offer rather than what the competition offers.

How you answer these questions is important.
You’re going to have many opportunities to do so via every communication you have with your audience – be it your blog, social media or even through the types of products you offer.

With the answers to these questions you can start to form your story and weave it throughout everything you do.

Share through Story Telling
Using an honest, no-holds-barred communication style to tell your story, your customers’ stories, and the story of your products is a good start. Use case studies, interviews, and in-depth relatable blog posts to accomplish this.

Share through Doing Good
Get involved with your community to give back something that is noticeable. You don’t want to do this just to get noticed, but you do want to pick something that helps people understand who you are as a business owner and what your business stands for.

Share through Experiences
You and your audience likely share common experiences that should be discussed. The more ways you can relate to them, the more ways they’ll see your offerings as unique and different.

Share with the Truth
Don’t hype, and don’t “blow smoke”. Consumers are smart today. They want the black and white truth of the matter. If it takes 20 hours a week to do what you do, and you’re teaching them, tell them the truth. If you’ve had to stay up overnight to work around children’s schedules, say so.

Share Everywhere
Don’t just “tell” your story on your blog in the “about” section. Tell your story everyplace. Use infographics, memes, blog posts, guest blog posts, articles, testimonials, good deeds and every possible way to spread your story. Be your story by your actions.

Branding is important for small business owners as well as large ones. If you have a limited budget, smart branding is perhaps the most inexpensive business tool you can create. To learn more about how to make you and your business stand out, download my free checklist, Branding For Small Businesses at https://jonallo.com/branding

Article Source: https://EzineArticles.com/expert/Jon_Allo/1079948

Top 6 ways to Distribute your Surveys to get Quality Feedback Responses

Posted on by Franchise Strategist

Now the question arises, what is the right way or medium to distribute your surveys in order to get quality feedback responses. You design your survey and customize it with the help of a good Survey App, but are wondering the best way to distribute your survey?


Top 6 ways to Distribute your Surveys to get Quality Feedback Responses
By: Archit Jain
Photo by Emily Morter on Unsplash

When we talk about obtaining Customer Feedback, the first thing which comes to our mind is surveys. To get real customer insights, it is a prerequisite to survey your customers.

“Survey is a process of collecting data by asking certain questions to the group of individuals. A Customer Survey involves obtaining Customer Feedback by asking certain questions from your customers about your products, services and the overall Customer Experience with your organization.”

Gone are the days when the surveys were taken by approaching the customers physically with a pen and a paper questionnaire and then filling the survey forms. Nowadays, a popular method of obtaining Customer Feedback is to take surveys using different digital channels through a Survey App.

Now the question arises, what is the right way or medium to distribute your surveys in order to get quality feedback responses. You design your survey and customize it with the help of a good Survey App, but are wondering the best way to distribute your survey?

Well, it would not be wrong to say that the success of a survey majorly depends on the response rate of the survey. And to get a good response rate, it is necessary to send the survey the right way and through the right mediums.

Let’s list out some effective ways to distribute your surveys so that you can get a good response rate with high-quality feedback responses.

Top Ways to Distribute Your Surveys to Get Quality Feedback Responses

Email Surveys
SMS Surveys
Online Surveys
Survey post a help Article or a Blog
Surveys Embedded in Blogs
Social Media Surveys
Let us review how you can use these channels in an effective way to receive quality feedback response data with a great response rate.


1. Email Surveys

Email Survey is the most commonly used method to obtain survey data. Being a method involving establishment of direct contact with your customer, email is the first method which comes to most peoples’ mind when talking about taking surveys digitally.

The biggest advantage of this way of distributing your survey is that you can distribute your survey to a large number of people in a matter of few clicks. By using a good survey app, you can customize your survey and send through emails which further increases the effectiveness of the survey.

Email has a very good read and response rate. Email surveys not only enable you to send surveys to multiple people with ease, but also enables your customers to fill the survey and send response as per their convenience of time and place.

2. SMS Surveys

SMS Surveys are surveys administered to collect the survey data through Small Messaging Service(SMS). SMS surveys have proven to be an extremely effective and the most efficient way to capture Customer Feedback.

“SMS Surveys has the highest read rate, even more than the Email surveys.”

With the help of an effective Survey App, you can easily create your customized survey and send its link through SMS to multiple people in bulk with a survey tool. The SMS should contain a small effective message followed by a survey link which should open in a single click without taking much of the customers’ time so that the customers can easily open the link and take the survey.

3. Online Surveys

When you want to gather Customer Feedback, you must communicate this through your website. This conveys that you care about your customers and Customer Feedback matters for you. Online Surveys is an effective way of obtaining quality feedback responses of your Customer Feedback surveys.

Survey links should be provided on your website and should open easily within fraction of seconds on a single click so that the customers can easily fill the survey. You can also use pop-up links for this purpose.

4. Survey post a help article or a blog

Help articles and blogs are an important component of any website. When you post a help article or a blog, you can provide links of survey just below the article or the blog. You can also add some such content in your blogs and articles which helps to motivate the readers to take the survey.

Moreover, you can especially write short blogs and articles to motivate customers to fill the survey. In these short blogs and articles, you can tell the importance of providing Customer Feedback through surveys. You can explain the customers how taking surveys and providing feedback will help you to satisfy them in a better way.

5. Embedded in a Blog

You can also embed a survey link in your blog. For instance, you are running a health care center and you are writing an article on prevention of a certain disease and if someone catches that disease, how your health care center can cure it effectively.

In the same blog, you can embed your survey link in appropriate places. You can ask about certain health aspects in that survey and how aware the people are about the disease and its cure. You can take Patient Feedback also from the people who have been a patient in your center.

6. Social Media Surveys

Social media is a great medium nowadays, be it for promoting your organization or for gathering Customer Feedback data. Whenever you write a blog or a help article, make sure that you promote it on social media along with the survey links provided either below the article or embedded in the blog itself.

Moreover, whenever you are organizing a program or an event, it is important to promote it on social media and ask for the views and the opinions of the customers regarding that. Likewise, if you are organizing a major survey, you should use social media platforms to promote your survey.

In the promotion, concentrate on how in the survey, the customers can share their views, opinionsFree Reprint Articles, and feedback and how it will help you to serve them better. This will encourage the customers to share genuine feedback and their views about your brand.

Source: Free Articles from ArticlesFactory.com

ABOUT THE AUTHOR
Archit Jain
Experienced Content Writer and Strategist, been in the IT Industry from last 6 Years. Passionate about writing survey tips, customer experience, customer satisfaction, customer feedback, net promoter score, customer effort score, customer satisfaction score.

How do you strategically get your brand’s voice out there in a unique way?

Posted on by Franchise Strategist

PR firms specialize in acquiring earned print and digital media coverage. They also employ other digital marketing methods, such as influencers and popular hospitality reviewers, to pique the interest of the new and returning clientele. It’s this third party, “validation” that sets you apart from basic self-serving advertising.

Using PR For Restaurant Marketing
BY GARY OCCHIOGROSSO – CONTRIBUTOR TO FORBES
Photo by Campaign Creators on Unsplash

Living in the New York City market, I have grown accustomed to the noisy chatter that restaurateurs make attempting to lure guests into their restaurants. While the restaurant business has always been demanding, it’s become more so as a result of COVID -19. The urgency to get the word out has never been stronger than it is today. In my opinion, many restaurateurs have not yet embraced a new way of distributing their message. Traditional forms of advertising restrict the amount of content delivered to the consumer in any one message. I’m convinced that’s one reason why much of the restaurant advertising I hear and see is limited to the safety measures restaurant owners are taking to protect guests and employees. Of course, in this extraordinary time, safety is a tremendous concern for many consumers. However, it’s critical to get more information about your business out to attract customers. It is vital you don’t get lost in the monotony that has become restaurant advertising. Let’s not lose sight of the fact that restaurants provide an essential service and well as an enjoyable experience for their guest. People returning to dine-in restaurants certainly want safety. Still, they also expect great food, service, and a feeling of returning to normalcy.

So, how do you strategically get your brand’s voice out there in a unique way? My recommendation to my clients is to use Public Relations as the method to tell their stories. PR firms specialize in acquiring earned print and digital media coverage. They also employ other digital marketing methods, such as influencers and popular hospitality reviewers, to pique the interest of the new and returning clientele. It’s this third party, “validation” that sets you apart from basic self-serving advertising.

Earned Media Increases Visibility

Debra Vilchis, Chief Operating Officer of Fishman Public Relations puts it this way: “A TV segment or online news article where a restaurant owner is interviewed about safety and hygiene measures, including photos or video of the protocols in action, go a long way in calming people’s fears about going out to eat again. The story and video then get posted on the news channel’s website and social media. People head to the restaurant’s website or social media profiles where they find reassuring updates on what the restaurant is doing to keep employees and patrons safe. Our PR agency has been working non-stop reaching out to media on behalf of our restaurant clients since early March about all of these things.”

Whether you hire a PR firm or not, there are many steps a restaurateur can take to increase their visibility. Large franchised restaurant chains and independent operators can look to PR as an alternative or additional tool in their overall marketing strategy. I included a shortlist of methods to consider when using public relations and social media to promote your restaurant or franchise. Addressing customer concerns regarding Covid-19 while creating compelling reasons to visit your restaurant should be the goal when developing a marketing plan.

Add Your Personal Story To The Message

It all begins with telling your story. Every restaurateur, as well as the founder or franchisee of a franchised restaurant, has one. Telling your story can be as simple as talking about what inspired your menu. Are you starting a franchise that serves some of your grandmother’s recipes? Did you decide that you wanted to be a chef or a restaurant owner at a young age? These intriguing memories help you connect with potential customers by making you relatable. Telling your story through an active social media account or press release gives newspapers, websites, and other platforms a starting point. It attracts reporters who may want to put together an article or review about your restaurant. [1]

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Take Advantage Of Social Media Outlets

When it comes to connecting with customers, nothing works quite like social media. Your restaurant needs to have a complete and active profile on all the platforms, including Facebook, Twitter, and Instagram. Plus, you need to ensure that your Google profile is accurate and compelling. The first thing many customers will do upon learning about your restaurant is to check out your social media presence. They’ll expect to see reviews, sample menus, pictures, and more. Social media is the most influential type of message distribution because it allows you to attract new customers with very little time, effort, and money.

Make Sure You Have News To Share

Another essential public relations method involves staying relevant and continuously having news to share. People like to be “in the know!” Wondering what’s deemed newsworthy and what isn’t? Well, are you opening a new location or franchising your restaurant? That’s news! Are you donating a portion of your proceeds to a specific charity, like a local food bank? That’s news! Are you sending out some of your wait staff or line cooks to help serve meals in a homeless shelter?.[2]

Regarding newsworthy and engaging customer information, Vilchis added: “If you think about it, consumers had little else to do than consume media 24/7, especially during the early stages of the pandemic. Smart restaurant brands and operators leveraged the opportunity to get the word out about their delivery & takeout options, safety measures they were taking, and their reopening plans. Some also did a great job of promoting goodwill to help frontline workers with free meals. Those acts of kindness went a long way with their customers. Some of our restaurant clients used PR during the pandemic to offer cooking tips or recipes – any way they could remain connected with their customers. Or they offered expertise on eating habits during the pandemic. The idea was they became a resource that news outlets wanted to turn to for information while mentioning their restaurant name on air or in print/online. It became a win-win for everyone.”

Use Influencers And Reviewers To Your Advantage

When it comes to advertising and public relations, there’s nothing quite like a 5-star review posted on social media by a local influencer. So, where do you start? Compose a list of these essential influencers and local restaurant reviewers, whom you can invite to your restaurant for a special “influencer night.” Influencers love to be wined, dined, and recognized. This event gives you a chance to ensure they receive impeccable service, an exclusive interior look, and savory food. In exchange, your restaurant will end up trending on social media, drawing in the highly coveted attention of potential customers.[3]

PR Builds Trust And Success

It should be clear that there are plenty of ways to utilize public relations and social media to build trust and attract loyal customers. Credibility, authenticity, and creativity are essential to the restaurant industry’s survival and future success, using public relations strategies to keep your restaurant’s name in the media will set you apart from the steady, mundane drumbeat of traditional advertising.

Sources:

THE RESTAURANT TIMES
‍PR for Restaurants: How To Publicize Your Restaurants

PR for Restaurants: How To Publicize Your Restaurant

GOURMET MARKETING
Utilizing PR in The Restaurant Industry |https://www.gourmetmarketing.net/utilizing-pr-restaurant-industry/‍PR for Restaurants: Top Tips and Tricks to use Public Relations to Drive Restaurant Growth

PR for Restaurants: Top Tips and Tricks to use Public Relations to Drive Restaurant Growth