THE NEED TO BE RIGHT AND ITS IMPACT ON COLLABORATION IN BUSINESS.

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Collaboration thrives on mutual respect and open-mindedness, not on one person’s need to be right. By shifting the focus from winning arguments to understanding and growth, individuals can cultivate healthier relationships and contribute more effectively to group success.

 

THE NEED TO BE RIGHT AND ITS IMPACT ON COLLABORATION IN BUSINESS.

 

By FMM Contributor

 

In many interpersonal dynamics, the need to be right is more than just an attempt to correct facts or win an argument—it can reflect deep-seated insecurity. When individuals feel compelled to assert their correctness consistently, it often masks underlying feelings of inadequacy or low self-worth. This behavior, while seemingly harmless at first, can significantly negatively affect personal and professional relationships, stifling collaboration, progress, and mutual respect.

 

At the heart of this need for constant validation lies insecurity. Insecure individuals may fear that being wrong will expose them to judgment or ridicule, which, in their minds, confirms their perceived inadequacies. Instead of admitting mistakes, which can feel vulnerable, they double down on their assertions, trying to protect their fragile sense of self-worth. The result is a communication style that prioritizes being right over fostering meaningful connections or growth.

 

This overemphasis on being right often leads to tension in relationships, especially in collaborative environments. For example, in a team setting, a person who constantly needs to assert their correctness can inhibit the free flow of ideas. Instead of fostering an open exchange where everyone feels comfortable contributing, this person might dominate conversations, making others feel undervalued or ignored. The outcome is a work environment where creativity and problem-solving take a back seat to ego preservation, ultimately stifling progress and innovation.

 

Furthermore, this behavior can be incredibly frustrating for those who encounter it regularly. When someone insists on being right always, it signals a lack of openness to other perspectives. Conversations become one-sided, with little room for genuine dialogue or exploring differing viewpoints. This hampers collaboration and creates an atmosphere of frustration and resentment among peers, as their contributions may be dismissed or overshadowed by the individual’s need for validation.

 

The need to be right can also damage the individual’s reputation. While asserting correctness might seem like a way to gain respect or authority, the opposite often happens. Colleagues, friends, and family members may start to see the behavior as arrogant or self-serving, which can erode trust. People are more likely to appreciate those who admit their mistakes and are willing to learn than those who stubbornly cling to their opinions to save face.

 

Addressing this behavior requires introspection and a willingness to confront insecurity. Developing self-awareness is key. Recognizing that everyone makes mistakes—and that admitting those mistakes does not diminish one’s value—is a critical step toward healthier interactions. People who struggle with insecurity-driven behaviors should focus on building confidence from within, rather than seeking validation through constant correctness. This can involve practicing humility, asking questions instead of making statements, and genuinely listening to others’ viewpoints without the compulsion to respond with corrections.

 

Collaboration thrives on mutual respect and open-mindedness, not on one person’s need to be right. By shifting the focus from winning arguments to understanding and growth, individuals can cultivate healthier relationships and contribute more effectively to group success. The journey toward overcoming insecurity starts with recognizing that being wrong is not a reflection of personal failure but an opportunity for learning, connection, and progress.

 

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This post was researched, outlined and edited with the support of AI

THE POSITIVE EFFECTS OF ONGOING HIRING AND CONTINUOUS TRAINING IN THE RESTAURANT BUSINESS

Photo by Anna Tarazevich

 

The benefits of ongoing hiring and continuous training in the restaurant business are multifaceted. They impact employee performance, customer satisfaction, operational efficiency, and business success. By fostering a culture of constant learning and development, restaurants can improve their internal operations and enhance their external appeal, ensuring long-term success in a competitive industry.

 

The Positive Effects of Ongoing Hiring and Continuous Training in the Restaurant Business

By: FMM Contributor

The importance of ongoing hiring and continuous training cannot be overstated in the fast-paced and ever-evolving restaurant industry. These practices ensure that restaurants stay competitive and significantly enhance employee satisfaction, customer service, and overall business success. Here are the essential positive effects:

1. Improved Employee Performance and Satisfaction

Continuous training helps restaurant staff stay updated with industry trends, technological advancements, and best practices. By regularly upgrading their skills, employees become more efficient and confident in their roles, directly translating to better customer service and operational efficiency. Moreover, a culture of continuous learning fosters job satisfaction and loyalty, reducing turnover rates and retaining top talent.

2. Enhanced Customer Experience

Well-trained employees are more adept at providing exceptional customer service, which is crucial in the restaurant business. Regular training ensures that staff are well-versed in menu items, adept at using point-of-sale systems, and proficient in handling customer inquiries and complaints. This leads to a more seamless and enjoyable dining experience for customers, increasing their likelihood of returning and recommending the restaurant to others.

3. Increased Operational Efficiency

Ongoing hiring ensures that the restaurant is always staffed adequately, avoiding the pitfalls of being understaffed, which can lead to overworked employees and subpar service. Conversely, continuous training ensures that all staff members are familiar with the latest operational procedures and technologies, enhancing productivity and reducing errors. This streamlined approach to operations can result in significant time and cost savings for the business.

4. Better Adaptation to Industry Changes

The restaurant industry is dynamic, with frequent changes in food safety regulations, customer preferences, and technology. Continuous training helps employees stay ahead of these changes, ensuring that the restaurant remains compliant and competitive. For example, training staff on new digital payment systems or food safety protocols ensures compliance with regulations and enhances customers’ safety and satisfaction.

5. Fostered Teamwork and Morale

A structured training program with team-building activities and cross-training can significantly enhance teamwork and morale. Employees can work more cohesively as a team when they understand each other’s roles and responsibilities. This sense of camaraderie boosts morale and creates a positive work environment, which is essential for retaining staff and providing consistent, high-quality service​ 

6. Competitive Advantage

Restaurants that invest in continuous training and ongoing hiring are often seen as more attractive employers. This reputation can help attract high-caliber talent and reduce recruitment costs. Additionally, well-trained employees can provide a level of service that sets the restaurant apart from its competitors, creating a unique selling point that can drive business growth.

 

In conclusion, the benefits of ongoing hiring and continuous training in the restaurant business are multifaceted. They impact employee performance, customer satisfaction, operational efficiency, and overall business success. By fostering a culture of continuous learning and development, restaurants can improve their internal operations and enhance their external appeal, ensuring long-term success in a competitive industry.

 


Sources

  1. Restaurant Training Program: Enhancing Employee Development
    Inkling

  2. The Restaurant Training Guide: Why and How to Train Restaurant Staff
    SynergySuite

  3. How Continuous Training Boosts Restaurant Employee Engagement
    Paradiso Solutions

  4. Restaurant Training 101: A Complete Guide to Training Your Restaurant Team
    Homebase

  5. Implementing a Successful Training Program for Restaurant Staff
    1Huddle

These sources collectively provide insights into the benefits of ongoing hiring and continuous training in the restaurant industry, covering aspects such as employee performance, customer experience, operational efficiency, industry adaptation, teamwork, and competitive advantage.

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This post was researched and edited with the support of AI.

SUBWAY – A Bite Of The Sandwich From Both Ends?

According to a NY Times interview with Ms. Husler, she said her boss tasked her with specific instructions to find things wrong. “I was kind of his hit man,” she said. Ms. Husler went on to say that Mr. Patel considered his own interests when determining which stores were to be sent into arbitration.

A Bite Of The Sandwich From Both Ends?
By Gary Occhiogrosso – As seen in Forbes.com

Like a “Player/Manager” of a baseball team, there are often conflicts that never seem to settle and resolve. The recent news that Subway, and it’s “Development Agents” are allegedly “pushing out” other smaller Subway operators is not unlike the player/manager deciding to bench a good teammate so he can get more playing time. As a 35-year veteran of the franchised restaurant industry, I know I am not alone in my opinion. You can’t play both sides of the fence then expect not to run up against motives that may sometimes appear to be questionable.
Subway has grown to its behemoth size by employing a program whereby some franchisees are also sales agents and operational support personnel for the parent company. They are titled “Development Agents.” On the surface, it seems like a good idea. It seems to make sense to appoint brethren franchisees to help build out territory by recruiting new owners and then assist them in setting up their shops and growing their business.

Cutting the Sandwich Business Into Pieces
Subway divides its roster of sandwich shops into more than 100 regional territories. These territories are controlled in part by a development agent. The development agents are responsible for recruiting new franchisees and finding & approving buyers for existing shops. As compensation for this sales effort, they receive a portion of the upfront franchise fee for a new shop or transfer fee if it’s the sale of a current location.

Also, for a share of the company’s royalty fee, they are obligated to visit shops and conduct shop audits focused on operational compliance. This inspection task is carried out through the use of inspectors — known as field consultants. The question of conflict comes up when you consider that many of the development agents are also franchisees themselves. As this is the case, it’s hard to separate the idea of running their own shops, and be responsible for inspecting shops which directly compete with them. The question of motive grows more plausible when you add in the fact that these development agent’s shops are self-inspected by their own paid staff members.

Is Rapid Growth Always a Good Thing?
Consider the history of Subway’s voracious appetite for growth and the lack of exclusive territories granted to their franchisees. In my opinion, all franchised units regardless of the brand, should have a protected territory. These protections help prevent the parent company from encroaching on the trade area of an existing operator and hurting their sales. This protection is not the case with many Subway franchises. There is not exclusive territory protection. The location of a new shop is at the discretion of the company. So it should come as no surprise that the brand has overdeveloped in certain territories. These saturated markets are at a point of sales cannibalization. Mr. Deluaca’s dream of 50,000 Subways has now left some franchisees feeling like their local development agents are pushing them out of business to gain market share for themselves.

Case in point, as reported in the NY Times, Subway franchisee Manoj Tripathi felt that someone had a vendetta against him. The 20-year franchisee noted that each time the inspector arrived, she would find more and more minor infractions. Things like fingerprints on the doors or vegetables cut incorrectly or the wrong soap in the restrooms. On one visit, Rebecca Husler, the Subway inspector who worked for Chirayu Patel, a Development Agent in the Northern California region, noticed that a single light fixture needed a new bulb. Mr. Tripathi replaced the bulb before she left; nonetheless, it was a violation. Mr. Tripathi wasn’t overreacting to his feeling of being set up to fail, as it turns out within a year he was terminated, and he lost his shop.

According to a NY Times interview with Ms. Husler, she said her boss tasked her with specific instructions to find things wrong. “I was kind of his hit man,” she said. Ms. Husler went on to say that Mr. Patel considered his own interests when determining which stores were to be sent into arbitration. Mr. Patel made it “very clear that his stores were to pass” and that “the people he wanted out of the system were to fail out of the system.” she said in the interview. The light bulb incident gave her pause to say, “We’re ruining these people.”

Systemic or Isolated?
One of the people on the company side of this debate is Don Fertman. Mr. Fertman is Subway’s chief development officer and a veteran of the company for 38 years. He claims development agents owning restaurants helps give them “a better understanding of all aspects of owning a small business.” He went on to explain that the company reviews the agents’ work and expects them to uphold ethical standards, dealing with violations “on a case-by-case basis.” He continued by saying, “Our business development agents are well-respected members of our business community,” he said. “And when we hear these allegations, I would say that they are false.”

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My takeaway is not this stunning revelation of alleged unfair business practices, but instead that it’s taken this many years to consider that Development Agents competing with other franchises might abuse their position when auditing competing shops in their region. As a former franchisor and development consultant, I do see merit for brands to use the development agent system. I believe there needs to be a robust system of oversight by the parent company to prevent abusive business practices by development agents. This is not to say that Subway corporate hasn’t developed a system of checks and balances, but the allegations from its franchise community leave one to wonder how vigorously it is employed.

Given the number of Subway units in the USA, this may only be the beginning from Subway franchisees who feel Subway is taking a bite out their business.

Getting New Franchisees Off to a Great Start

GETTING FRANCHISEES OFF TO A GREAT START…The likelihood of a franchise owner “going rogue” when a company is transparent in its expectations lessens. Franchisees know what is expected of them. 

Getting New Franchisees Off to a Great Start
Prepare them for business ownership through the onboarding and training process.
By Gary Occhiogrosso – Managing Partner of Franchise Growth Solutions, LLC.
Photo by Perry Grone on Unsplash

When training new franchisees, there is a term that is used regularly but has received a lot of criticism “Onboarding” Many Franchisors believe that the “onboarding process” begins once a candidate is awarded the franchise. I coach this process is a different way. At Franchise Growth Solutions we know that the onboarding process begins from the very first interaction the company has with the franchise prospect.

Getting to the Goal

That said, let’s take a step back and first explore the goal of proper onboarding. In my opinion, the main focus is to create value for the brand in the minds eye of the candidate. Without value and respect for the brand, all the training in the world will not produce a franchisee capable of living up to his or her full potential as the operating franchisee.
Although franchisee training is often seen as a means to an end because of how quick paced it is and how much information is packed into training sessions, in and of itself training is certainly not the sole answer in producing quality franchisees. Through the years I’ve trained franchisors to understand that in order to successfully orientate a new franchisee; Mission, Culture and Core Values of the brand must be communicated to and embraced by the franchisee. Here again I cannot emphasize enough that franchisors must start building value and respect for the brand during the recruitment phase. It is during that time, potential franchisees and the franchisor should engage in meaningful, mindful conversation so that the franchise candidate understands what is expected of them and the Franchisor should understand what the franchisee expects in return. It’s a simple (but not easy) process that can lead to rejecting a candidate and losing the deal. However, trust me when I say, losing that candidate is a far better outcome than bringing the wrong franchisee into the system only to wreak havoc, compromise brand standards and lobby additional, otherwise satisfied franchisees into their negative mindset.
Successful onboarding and training requires transparency, consistency and follow up.

The likelihood of a franchise owner “going rogue” when a company is transparent in its expectations lessens. Franchisees know what is expected of them. In addition, the Franchisor’s support personnel should be out in the field in front of the franchise owner, coaching, counseling and working with the franchisee to achieve optimum results, financially as well as making sure the business is providing options consistent with the franchisees lifestyle goals. Supplying ongoing training that places resources within reach of the franchisee is not only vital at the onboarding phase but throughout the lifecycle of the business relationship.

Initial Training & Support

This approach helps franchisees adapt as the brand grows and systems evolve. Preparing franchisees to deal with the issues that may come up along the way is key to building a successful franchise system. Ultimately solid onboarding and training should expose the franchisee to detailed information so the franchisee knows what the company expects and they can live up to the “Brand Mission”. Initial and ongoing training should support the idea that following the system is the most important aspect leading to the success of the business. This approach puts franchisees in a better position to make sound decisions concerning the business with little outside assistance and with little room to “reinvent the wheel”.

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Franchisees need to be held accountable for holding the same high standards as the franchisor. In order to do this, your company culture, value proposition, training program, operations manuals, job aids and other franchisor supplied tools should be carefully develop, tested, reviewed and updated as necessary. The onboarding process and training program is never “done”. As the franchisor it is you job to insure that franchisees have access to the tools and support needed to grow and thrive.
Get new franchisees off to a great start through a sound onboarding process that starts at the first hello. Recruit and vet your candidates thoroughly, be certain they are a fit for you brand culture and buy into your mission statement. Provide them with the tools and support needed to navigate system changes as they occur. Give the franchisees the foundation they need to grow, develop, and succeed as business owners. An excellent franchise system, built this way from the start makes it easier for franchisees to overcome challenging situations as they occur, and they will occur.
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About the Author:
Gary Occhiogrosso is the Managing Partner of Franchise Growth Solutions, which is a co-operative based franchise development and sales firm. http://www.frangrow.com
Their “Coach, Mentor & Grow Program” focuses on helping Franchisors with their franchise development, strategic planning, advertising, selling franchises and guiding franchisors in raising growth capital.
Gary started his career in franchising as a franchisee of Dunkin Donuts before launching the Ranch *1 Franchise program with it’s founders. He is the former President of TRUFOODS, LLC a 100+ unit, multi brand franchisor and former COO of Desert Moon Fresh Mexican Grille. He advises several emerging and growth brands in the franchise industry
Gary was selected as “Top 25 Fast Casual Restaurant Executive in the USA” by Fast Casual Magazine and named “Top 50 CXO’s” by SmartCEO Magazine. In addition Gary is an adjunct instructor at New York University teaching Restaurant Concept & Business Development as well Entrepreneurship. He has published numerous articles on the topics of Franchising, Entrepreneurship, Sales and Marketing. He is also the host of the “Small Business & Franchise Show” broadcast in New York City and the founder of http://www.FranchiseMoneyMaker.com