Tag: franchise development

SPEED TO LEAD™️ HOW FAST FOLLOW-UP CONVERTS FRANCHISE LEADS INTO FRANCHISE OWNERS

Posted on by Contributing Writer

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When it comes to franchise sales, timing isn’t everything, it’s the only thing. The moment a prospect submits an inquiry, your opportunity to create impact begins to shrink. That’s why I developed the principle of Speed to Lead:™️ respond within seconds with a text, follow up within minutes with an email, and make the call within hours. Brands that wait lose. Because no one ever invested in a franchise from a brochure they did it because someone earned their trust fast and followed through with consistency. If your brand can’t move quickly, another one will.

SPEED TO LEAD™️ HOW FAST FOLLOW-UP CONVERTS FRANCHISE LEADS INTO FRANCHISE OWNERS

By: FMM Contributor

Speed to Lead™️ The Critical Advantage in Franchise Sales

There’s a narrow window between interest and indifference, and in franchise development, that window closes faster than most realize. When a prospective franchisee submits an inquiry, whether it’s through your website, a franchise portal, or a social media ad, the clock starts ticking. Every minute of delay chips away at the momentum that motivated the lead to act in the first place. This is where the principle I call Speed to Lead™️ becomes non-negotiable.

Franchise lead generation is only the first step. Converting that lead into a qualified candidate, and ultimately a franchisee requires a process rooted in timing, trust, and thoughtful communication. The days of responding to inquiries hours or even a day later are over. Today, success belongs to the brands that understand how to build franchise sales funnels with immediacy and precision.

The Golden Hour? More Like the Golden Minute

Here’s the reality: a prospective franchise owner fills out your form or clicks on your ad because they are curious, emotionally engaged, or actively seeking change. That emotional state is fleeting. If a text message from your brand hits their phone within seconds, they’re still in that mindset. If they receive a personalized email within minutes, they begin to believe this brand actually cares. And if they get a professional follow-up call within hours, not days, you’ve just outperformed 90% of other franchisors.

This rapid contact sequence, the heart of Speed to Lead™️, is not a gimmick. It’s about honoring the psychology of buying behavior. People explore franchise opportunities when they are excited about entrepreneurship, hungry for change, or burnt out from corporate life. That emotional energy fades. If you wait until tomorrow to reply, you’re no longer relevant.

Automate the Beginning, Humanize the Process

The initial steps of the lead response can and should be automated: a CRM-triggered text that acknowledges the inquiry, followed by an email that introduces your brand’s unique value proposition, and perhaps a link to schedule a call or watch a short franchise opportunity video. But let’s be very clear, “no one has ever signed a franchise agreement because they received a well-written text message or a glossy brochure. -Gary Occhiogtrosso”

The franchise buying process requires more than marketing assets. It requires a relationship. It requires the prospect to feel they are working with people who will support them, guide them, and empower them as they invest their money, time, and future. That’s why the human element, the phone call, the discovery process, and the conversations are irreplaceable. A great franchise development process is as much about franchise relationship building as it is about sales.

Trust is Earned Through Engagement

Franchise sales is not transactional; it is relational. The most successful franchise development executives are those who follow up quickly and follow through consistently. They understand that every prospect must be qualified, educated, and supported through a journey that can last weeks or months. Building trust doesn’t happen through a PDF or email drip. It happens through conversation, listening, transparency, and responsiveness.

Franchise Conversion Rates Depend on Discipline

Brands that fail to instill a disciplined, metrics-driven franchise lead follow-up process pay the price in lost deals and wasted ad spend. If your brand is spending thousands per month on lead generation, but taking 24 to 48 hours to return calls, your cost per acquisition balloons and your franchise sales pipeline suffers.

Speed to Lead™️ is more than being fast. It’s about being first and being meaningful. Responding quickly is table stakes. Making that quick response count is what separates top-performing brands from the rest. That’s why the best franchise lead management strategies incorporate CRM systems, call scripts, scheduling tools, and most importantly, skilled development representatives who know how to guide a conversation from interest to investment.

Conclusion: It’s Time to Rethink the First Impression

Your initial follow-up is your first impression and in franchising, you rarely get a second one. So, when a lead comes in, act like it’s the only one you’ll get all week. Send the text. Fire off the email. Pick up the phone. And when you do, speak like someone who understands that you’re not selling a product, you’re offering a future.

Because in the world of franchise sales, Speed to Lead™️ isn’t just a concept. It’s a competitive advantage.

© Gary Occhiogrosso. All rights reserved worldwide.

 

Sources:

  • International Franchise Association (www.franchise.org)
  • Franchise Update Media
  • Franchise Gator Industry Insights
  • HubSpot State of Sales Reports
  • Salesforce Lead Response Time Research
  • FranConnect Franchise Sales Benchmark Report
  • FranchiseHelp Lead Generation Statistics
  • MarketingSherpa Sales Follow-Up Data
  • Entrepreneur Franchise 500 Methodology
  • Franchise Growth Solutions (www.frangrow.com)

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This article was researched, outlined and edited with the support of A.I.

THE IMPORTANCE OF ONGOING EDUCATION FOR FRANCHISORS: WHY CONFERENCES MATTER

Posted on by Contributing Writer

Ongoing education is beneficial and essential for franchisors who wish to thrive in a competitive market. Conferences like the Springboard conference, IFA Convention, and FLDC are critical learning, networking, and growth platforms.

 

THE IMPORTANCE OF ONGOING EDUCATION FOR FRANCHISORS: WHY CONFERENCES MATTER

 

By FMM Contributor

 

The need for ongoing education is paramount in franchising. Franchisors are tasked with managing their brands and supporting a network of franchisees, ensuring they are equipped with the latest tools, strategies, and insights to succeed. Conferences such as Springboard, the International Franchise Association (IFA) convention, and the Franchise Leadership and Development Conference (FLDC) play a crucial role in this educational journey.

 

The Dynamic Landscape of Franchising

The franchising landscape continuously changes, driven by market trends, consumer preferences, technology, and regulatory developments. As such, franchisors must stay informed about the latest industry best practices, compliance issues, and marketing strategies. Ongoing education helps franchisors remain competitive and adaptable, allowing them to pivot in response to new challenges and opportunities.

 

Benefits of Ongoing Education

  1. Knowledge Expansion: Education enhances knowledge about industry trends, consumer behavior, and operational efficiencies. Franchisors who engage in continuous learning are better equipped to make informed decisions that benefit their brand and franchisees.
  2. Networking Opportunities: Conferences provide invaluable networking opportunities. Interacting with peers, industry leaders, and experts can foster relationships that lead to partnerships, mentorships, and collaborative ventures.
  3. Access to Best Practices: Learning from others’ successes and failures can help franchisors refine their own strategies. Workshops, panels, and case studies presented at conferences offer insights that can be directly applied to their operations.
  4. Compliance and Risk Management: The legal landscape for franchising is complex. Ongoing education ensures that franchisors are up-to-date on compliance issues, helping them avoid costly pitfalls and legal challenges.

 

The Role of Conferences: Springboard, IFA and FLDC

 

Three significant conferences that emphasize the importance of ongoing education for franchisors are the IFA Convention and the FLDC.

 

International Franchise Association (IFA) Convention

The IFA Convention is one of the largest gatherings of franchising professionals. It provides extensive sessions covering topics such as franchise sales, marketing strategies, technology integration, and operational excellence. Attendees have the opportunity to hear from industry experts and thought leaders, participate in workshops and attend panel discussions focused on emerging trends and best practices.

 

Franchise Leadership and Development Conference (FLDC)

The FLDC is specifically designed for franchise leaders and focuses on franchise development, marketing, and leadership. The conference emphasizes the importance of strategic growth. It provides franchisors with the tools and insights necessary to support their franchisees effectively. By attending FLDC, franchisors can refine their leadership skills, gain fresh perspectives, and collaborate with other industry leaders.

 

Springboard Conference

As written on the Springboard website: For many new franchisors, franchising represents an entirely new landscape. Your prior business experience does little to illuminate a path in franchising. You can’t rely on your instincts and street smarts to guide you because franchising involves a complicated web of relationships that all must be in tune simultaneously. Even if you have a superior product or service that distinguishes your brand from the competition and makes money, you still need great relationships with franchisees, vendors, the community, state regulators, and customers to succeed.

Successful franchisors know that franchising is based on executing a strategy, not the accidental discovery of the right path. The Springboard Event gives you a fighting chance by getting to you early with industry best practices. We take a holistic approach to the many disciplines that create a successful franchisor. You will receive valuable, actionable advice from experienced franchise founders who have been in your shoes, taken their lumps, and gone on to create successful franchise systems.

 

Conclusion

Ongoing education is beneficial and essential for franchisors who wish to thrive in a competitive market. Conferences like the Springboard conference, IFA Convention, and FLDC are critical learning, networking, and growth platforms. By prioritizing education and actively participating in industry events, franchisors can enhance their effectiveness, better support their franchisees, and ultimately drive the success of their brands.

In a landscape where change is the only constant, investing in education is a strategy that pays dividends. It ensures franchisors remain at the forefront of their industry and poised for sustainable growth.

 

LEARN MORE ABOUT FRANCHISING & ARTIFICIAL INTELLIGENCE HERE

 

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This post was researched, outlined and edited with the support of AI

Does Your Franchise Program Contain the Elements of a Top Franchise?

Posted on by Franchise Strategist

Here are 10 elements that you will find in the top performing franchise programs. If you are a franchisor and want to enhance your franchise performance, make sure these are a part of your franchise operation.

Does Your Franchise Program Contain the Elements of a Top- Franchise?

By Ed TeixeiraFranchise Expert, Author, Franchise Executive and Former Franchisee with 40 years of Franchise Industry Experience.

Ever wonder what sets the top franchise brands apart from the rest? There is a big difference between the indicators of a good franchise program and how the franchisor got to that stage. Whether a franchise system has 10, 100 or 1,000 units there are certain practices that separate the top franchise brands from the rest.
Here are 10 elements that you will find in the top performing franchise programs. If you are a franchisor and want to enhance your franchise performance, make sure these are a part of your franchise operation.
 
1. Stick to your franchisee profile
Have a franchisee profile and when franchise candidates do not fit the profile, say no! If using brokers, then remain in control of the franchise sales process.

2. Be candid with prospective franchisees
Provide prospective franchisees the tools they need to be a successful franchisee.

3. Have an effective training program, evaluate it, and continue training
Top performing franchisors have an effective training program that continues as an on-going activity.

4. If the franchise program needs adjusting, then do it
If certain marketing programs, products or services are not delivering the results then make changes.

5. Franchisee profitability must be a priority
The structure of the franchise program both operationally and financially must provide franchisees an opportunity for success that does not require extraordinary performance. If the franchisees follow the program and do not earn an ROI commensurate with their original investment, then the franchise is flawed. There must be balance between the earnings of the franchisor and its franchisees.
 
6. Franchisor leadership must be fully engaged in the franchise operation
Franchisor executive leadership must be totally involved in the franchise so that there is total awareness of successes and failures. There is no room for “surprises” when it comes to franchise operations. Whatever the forum, franchisee feedback must flow to franchisor leadership.

7. Solicit Franchisee input for important operational and marketing decisions
Whether through a Franchise Advisory Council, advertising committee or other representative body use them as a sounding board before making major operational decisions.

8. New products and services should be evaluated and measured by select franchisees before introducing
Obtain objective results from these franchisees, which will enable you to obtain a franchisee system buy-in when implemented.

9. Measure franchisee results on a regular basis
Use key performance indicators (K.P.I.s) to measure franchisee performance on a scheduled basis, whether monthly or quarterly. This enables a franchisor to know how its franchisees are performing.

10. Protect the integrity and standards of the franchise program
It is critical that the franchisor uphold the standards of the franchise. The franchisees that follow the program deserve it and the customers that use the product or services provided by the franchisees are entitled to consistency. Franchisors that do not protect their brand are not respected by their franchisees.
When franchisors have these elements in their franchise program, they can feel confident their franchise brand will be a top performer.

About the Author:
Ed Teixeira Franchise Expert, Author, Franchise Executive and Former Franchisee with 40 years of Franchise Industry Experience.Ed is a recognized franchise expert with over 35 years experience in the franchise industry. He has served as a corporate executive for franchise firms in the retail, manufacturing, healthcare and technology industries and was a franchisee of a multi-million dollar home healthcare franchise. Ed is the author of Franchising From the Inside Out and The Franchise Buyers Manual. He has participated in the CEO Magazine Roundtable Meetings with business leaders from around the country and spoke at a number of venues including the International Franchise Expo and the Chinese Franchise Association in Shanghai, China. Over the course of his career, Ed has been involved with over 1,000 franchise locations and launched franchise concepts from existing business models. Ed can be contacted at 631-246-5782 or [email protected].