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10 KEY TIPS FOR EMERGING FRANCHISE BRANDS TO ACCELERATE GROWTH AND SALES

Posted on September 27, 2023September 27, 2023 by Franchise Strategist

Given the highly competitive nature of the franchise marketplace, where countless brands vie for attention and dominance, having a steadfast foundation is indispensable. It equips franchises with the tools and infrastructure necessary not only to weather potential storms but also to capitalize on new opportunities that arise.

10 Key Tips for Emerging Franchise Brands to Accelerate Growth and Sales
By Gary Occhiogrosso Manageing Partner, Franchise Growth Solutions

The franchising world is an arena of immense opportunity, teeming with the promise of expansion and profitability. For emerging franchise brands, however, breaking through the noise and establishing a strong foothold can seem daunting. The journey from a fledgling concept to a household name demands more than just a compelling product or service; it requires strategic planning, market understanding, and tenacity. Whether you’re in the early stages of franchising or looking to supercharge your brand’s growth, the following tips will provide invaluable insights to accelerate your trajectory and boost franchise sales. Dive in to discover how to make your franchise dream not just a reality, but a resounding success.

Comprehensive Digital Presence: Leverage the internet to establish a solid online presence. Utilize search engine optimization (SEO) techniques to ensure your franchise opportunity appears at the top of relevant searches. A well-designed website, regular blog updates, and active social media channels can significantly boost visibility and credibility.

Robust Training and Support: Prospective franchisees are more inclined to invest when they receive ample training and ongoing support. Offering detailed training programs, marketing support, and continuous updates ensures franchisees have the tools they need to succeed.

Transparent Financial Data: Provide clear and transparent financial projections and performance data. Potential investors want to know about the ROI and profitability of the franchise. Where legally permissible, use Item 19 of your Franchise Disclosure Document (FDD) to present this information.

Franchisee Validation: Encourage prospective franchisees to speak with current franchise owners. The most convincing sales tools are positive testimonials and firsthand experiences from existing franchisees.

Use an FSO (Franchise Sales Organization): Collaborate with a reputable Franchise Sales Organization. They can introduce your brand more quickly and to a larger pool of potential investors, They provide valuable feedback on refining your offering. Unlike broker networks, FSO’s represent only your brand, not an inventory of brands that often include your competitors.

Targeted Marketing and Advertising: Invest in targeted marketing campaigns to generate leads. Platforms like Google Ads and Facebook Ads allow you to reach specific demographics, ensuring your message is delivered to those most likely to invest.

Streamlined Discovery Process: Create an efficient and engaging discovery process for potential franchisees. This can include webinars, discovery days, or virtual tours. The aim is to educate the prospect while building excitement about the opportunity.

Competitive Franchise Terms: Ensure your industry’s franchise fees, royalty structures, and other financial terms are competitive. Offering financing options or partnering with lenders can also make your opportunity more accessible to potential franchisees.

Continuous Innovation: Stay ahead of market trends and continuously innovate in product offerings, technology, and operational processes. Demonstrating a commitment to innovation shows potential franchisees that you’re invested in the brand’s long-term success.

Build a Strong Franchise Community: Foster a sense of community among your franchisees. Regular communication, conventions, and support networks can help franchisee retention and lead to word-of-mouth referrals from satisfied franchise owners.

Incorporating these strategies into your franchise model can be transformative. By actively integrating them, emerging franchises can gain significant traction, allowing them to rise swiftly in their respective sectors. But the benefits go beyond mere growth. These strategies lay down a robust foundation that ensures the brand remains resilient and adaptable in the face of future challenges. Given the highly competitive nature of the franchise marketplace, where countless brands vie for attention and dominance, having a steadfast foundation is indispensable. It equips franchises with the tools and infrastructure necessary not only to weather potential storms but also to capitalize on new opportunities that arise. In essence, while these strategies propel brands to higher heights in the short term, they also pave the way for sustained success and relevance in the ever-evolving franchise landscape.

HOW BUSINESS AND CONSUMERS CAN STAY SAFE DURING THE ONLINE HOLIDAY SHOPPING SEASON

Posted on December 1, 2021December 3, 2021 by Franchise Strategist

Doing holiday shopping or making financial transactions when a device is on a public network can be risking identity theft.How are companies safeguarding consumers from identity theft and other forms of fraud? With a thoughtful approach that combines forward thinking with cutting-edge technology.

How businesses and consumers can stay safe during the online holiday shopping season
COURTESY OF BRAND POINT

(BPT) – The 2021 holiday shopping season is bound to break records. The National Retail Federation predicts an increase in sales between 8.5-10.5% over last year, and a record 87% of shoppers plan to shop online, according to PYMNTS.com. That’s an increase of 13% in online holiday shopping compared to last year.

In fact, approximately 263 million people in the U.S. are currently online shoppers. This dramatic growth in online shopping, especially over the holidays, brings with it increasing concerns about keeping accounts safe and secure from fraud — both for consumers and for the companies where they do their shopping. More than four out of ten (42%) consumers expressed concerns about security when shopping online, according to recent reports.

According to Juniper Research, retailers could lose over $20 billion in 2021 due to online fraud, which includes identity theft, illegal access to online accounts, using forged or stolen credit cards, SIM card theft and more.

Customers and companies can play an important role in protecting themselves from fraud over the busy holiday shopping season.

How customers can help defend their accounts from fraud

From the customer point of view, here are three things that can help keep accounts safer while shopping online:

1. Be password smart. Using stronger passwords, such as phrases, and making sure each password is unique for each account will improve security. A password manager is a good way to beef up security, as it generates stronger, unique passwords and keeps track of them.

2. Shop with trusted vendors. Buying from familiar retailers is usually safer, as is going straight to the website, and avoiding clicking on links from ads on social media or random emails. This comes down to KYB (“Know Your Business”): Customers need to ensure that the website where they do their shopping is secure. Does the web address begin with “https”? Are user authentication protocols in place, and do they offer secure checkout?

3. Stick with secure networks. Doing holiday shopping or making financial transactions when a device is on a public network can be risking identity theft.

How are companies safeguarding consumers from identity theft and other forms of fraud? With a thoughtful approach that combines forward thinking with cutting-edge technology.

How companies are working behind the scenes to help protect consumers

Companies today take identity theft and fraud seriously, as it affects their bottom line — and jeopardizes their relationships with customers. Fortunately, technology is constantly advancing to help safeguard against fraud and stay one step ahead of the criminals. This is more crucial than ever when holiday shopping online is at an all-time high, and online fraud and identity theft are, too.

“Protecting companies and customers against predatory behavior is increasingly difficult, as online fraudsters continue evolving and adapting,” said John Troutman, director, Digital Identity Expert Team at TeleSign. “Just as fraud attempts become more complex, protection for any business must keep up with that complexity. We use multiple approaches, tailored to each client, to find the most effective, up-to-date solutions.”

Here are three ways companies use innovative technology to guard against theft and fraud:

1. Two-factor authentication

Companies and financial institutions improve security by adding another step to verify customer identities. With two-factor authentication, the business sends a single-use authentication code to a customer’s email, phone (voice) or text (SMS).

However, even two-factor authentication has one area of vulnerability: Identity thieves trying to access an account could enter their own phone number to obtain the authentication code, or in some cases, can even swap out the SIM card on a customer’s cell phone.

Fortunately, TeleSign, an authority on fraud protection and safe e-commerce practices, helps corporations guard against these and other threats with products and services to help them evaluate customer behavior and detect signs of fraud.

For example, behavioral attribute insights determined using TeleSign’s Score product can identify safe and unsafe activities. This technology helps companies “see” into network actions to determine the answers to these questions:

Is the text behavior abnormal?
Is abnormal activity happening at off hours?
Are numbers calling or texting a customer from unusual area codes?
Is a customer’s number being used for malicious purposes?

These insights help detect unusual use of a cell phone to let companies know that there’s a problem. This high-level analysis helps keep customers safer, and works to avoid account takeovers and fraudulent activities.

TeleSign can also help determine the status of a customer’s phone number to see if it is active, and can do a recent SIM card check to see if a SIM card was swapped.

2. Knowing their customers

With millions of transactions being conducted over a busy holiday shopping season, how does a company know their customers well enough to detect fraudulent activity on their accounts? They need to use Know Your Customer (KYC), an approach which relies on A.I. and machine learning to accurately assess patterns in behavior — and detect changes in those patterns, which could signal fraud or identity theft.

TeleSign uses advanced Application Programming Interfaces (APIs) to help companies know their customers better. APIs deliver user verification, data insights and communications to help companies prevent account takeovers, support company ecosystems inside and out, minimize fraudulent transactions and securely verify customer phone numbers.

3. Companies need to leverage the best possible support for effective fraud prevention solutions

TeleSign’s technology uses complete in-depth data analysis to identify and prevent possible breaches, helping businesses set up and prepare fraud prevention solutions to create a frictionless, E2E customer journey. TeleSign’s solutions are trusted by some of the world’s largest platforms, including Citrix, Skype, Electronic Arts (EA), ByteDance and Salesforce.

To learn more about how companies can protect their holiday shoppers from fraud and identity theft, visit TeleSign.com.

Lead Generation, Franchise Sales and Reality

Posted on March 9, 2020April 9, 2020 by Franchise Strategist

This approach is terrible not only because you have empty spots in your pipeline but also because an ebb and flow in the advertising plan sometimes may cause the “brand” to disappear for awhile and send the franchise buyers a less than confidence inspired massage. For a start-up or emerging brand, this is the equivalent of a jet airliner “pumping the brakes” to save fuel while attempting to “take off.” It usually leaves a mess at the end of the runway.

Lead Generation, Franchise Sales and Reality
By Gary Occhiogrosso – Managing Partner – Franchise Growth Solutions, LLC.
Photo by Kees Streefkerk on Unsplash

The best way to get results in franchise lead generation is to remember that NOTHING works a lot, but everything works a little. What does that mean? It means for a start-up or an emerging brand (under 50 units), you need to try various lead sources to test which “streams” bring in the type of leads at the rate necessary to make your sales plan.

Look at all the factors in the game
Cost Per Lead and Cost Per Acquisition are only two KPI’s to look at when monitoring your program and its results. It is not as straightforward or revealing to limit your decision based on “how much did I spend and how many units did I sell.” The Reality is; it takes numerous elements to gain success. Such as time to build your pipeline (5-8 months), consistent follow up by a competent, highly trained, and relentless sales staff. As well as accepting the reality of the selling cycle
(about 120 to 180 days) and a realistic lead generation budget to pursue a professional and sustainable franchising recruiting effort. Your brand will NOT “sell itself.”

The Reality is that consistency in lead flow is also essential. I have seen many start-ups and emerging brands take a hiccup approach to franchise lead generation. This approach is terrible not only because you have empty spots in your pipeline but also because an ebb and flow in the advertising plan sometimes may cause the “brand” to disappear for a while and send the franchise buyers a less than confidence inspired massage. For a start-up or emerging brand, this is the equivalent of a jet airliner “pumping the brakes” to save fuel while attempting to “take off.” It usually leaves a mess at the end of the runway.

Royalties will make you the King or Queen
For me, the most important thing for a start-up or emerging brand to remember is the “value” of your franchisee over the lifetime of the franchise agreement. The Reality is; if you calculate the royalty return over that period, you will see the real reward of consistent lead generation and awarding a franchise. Calculate your Royalties on your AUV’s by the number of years you expect your franchisee to be in business, and it’s obvious. Do the math. Keep that in mind, and you won’t think the “Cost Per Acquisition” is too high unless you are attempting to “fund” your new franchise company from the upfront franchise fee collected. Funding your growth solely with the Initial Franchise Fees is never a good idea.

You should be in the franchising business for the royalties and the eventual exit, not the franchise fee. News Flash, focusing on the collection of Franchise Fees doesn’t work and often puts not only the franchisor in jeopardy of failure but also the franchisee. When you focus on the franchisee’s success, you will build a better organization, better equipped to support your franchisee. Successful franchisees paying long term, residual income from ROYALTIES is the way to BUILD YOUR BUSINESS.

A bigger “kiss” at the end
The Reality is; the sale of franchise companies (especially to Private Equity firms) have proven time and time again, that multiples paid on Royalty driven EBITDA at exit are more significant than the multiple typically offered on EBITDA derived from company operations. That’s because it’s scalable at a faster pace and with a lower cost.

Building a franchise business as a Franchisor requires a great concept, a comprehensive system, manuals and training, proven results, capital, planning and patience. If you remove any one of these components the journey may be an endless winding road with no clear direction.Talk to us to get started.

For more information, visit our YouTube channel and watch the videos titled:
“Using Digital to Sell More Franchises.”
“Private Equity and Franchising.”
https://www.youtube.com/channel/UCy6HZTtVYfsO9o8fBFMnZww